Sport-Specific Refund & Cancellation Policy

PARRA LOCALS: TENNIS REFUND & CANCELLATION POLICY

1. PLAYER-INITIATED CANCELLATIONS (WITHDRAWAL)

• Notice Window: You may cancel your booking up to 2 hours prior to the scheduled session start time.
• Refund Entitlement: 100% refund of the session ticket price.
• Late Cancellations / No-Shows: Cancellations made less than 2 hours before start time, or failure to attend, forfeit the ticket fee (classified as a voluntary change of mind under the Australian Consumer Law).

2. WEATHER & VENUE CANCELLATIONS (RAINOUTS)

• Outdoor tennis court playability is subject to surface moisture and player safety.
• If a session is called off prior to or during play due to rain, wet courts, or venue closure:
  • All registered attendees will receive an automatic 100% refund or an equivalent Session Credit valid for 12 months (at the player's election).
  • Cancellations will be communicated via SMS, email, or community broadcast at least 45 minutes prior to the session start time where practicable.

3. STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

PARRA LOCALS: FUTSAL REFUND & CANCELLATION POLICY

1. ALL-WEATHER PLAYING CONDITIONS (INCLEMENT WEATHER)

• Parra Locals Futsal is an all-weather outdoor sport. Sessions proceed as scheduled in wet weather, rain, and cold conditions.
• Attendees are expected to attend and dress appropriately for wet-weather conditions.
• If an attendee chooses not to attend or leaves early due to rain, wet ground, or weather conditions while the session proceeds, this is treated as a voluntary change of mind under the Australian Consumer Law, and NO REFUND or credit will be issued.

2. VENUE WASHOUTS & FORCE MAJEURE

• The hiring venue imposes a strict non-refundable policy on booked court allocations regardless of weather.
• In the rare event of extreme or dangerous weather (such as lightning, severe storm warnings, or an official venue lockout where the facility itself is closed for safety):
  • Because court hire costs are fully prepaid and unrecoverable by Parra Locals, direct cash refunds cannot be provided for weather-forced venue closures.
  • Where the venue permits a rescheduled booking slot, Parra Locals will issue a Make-Up Session Credit valid for future dates.

3. PLAYER-INITIATED CANCELLATIONS (ADVANCE NOTICE)

• Players who can no longer attend must provide at least 24 hours' notice prior to the session start time to receive a full refund or session credit.
• Cancellations requested with less than 24 hours' notice, or no-shows, are strictly non-refundable.

4. STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

PARRA LOCALS: HIKING & WALKING REFUND & CANCELLATION POLICY

1. PARTICIPANT CANCELLATIONS

• Notice Window: You may cancel your booking up to 24 hours prior to the scheduled hike departure time.
• Refund Entitlement: 100% refund of any registration fee paid.
• Late Cancellations / No-Shows: Cancellations made less than 24 hours prior to the hike departure time, or failure to arrive at the meeting point on time, forfeit the registration fee.

2. SEVERE WEATHER & SAFETY CANCELLATIONS

Safety is paramount. Hikes are automatically postponed or cancelled in the event of:

• Severe Weather Warnings issued by the Bureau of Meteorology (BoM);
• Catastrophic/Extreme Fire Danger ratings or Total Fire Bans;
• NSW National Parks and Wildlife Service (NPWS) track or park closures.

In the event of a cancellation initiated by Parra Locals due to safety or park closures, participants are entitled to choose between:

1. A full 100% cash refund to the original payment method; or
2. A transfer of their registration to the rescheduled hike date.

3. STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).

PARRA LOCALS: CAMPING & OVERNIGHT TRIP REFUND POLICY

1. PARTICIPANT CANCELLATIONS & 7-DAY DEADLINE

• Advanced Commitment Notice: Camping trips involve unrecoverable upfront overheads, including prepaid campsite bookings, vehicle permits, group reservations, and logistics planning.
• Cancellations 7+ Days Prior: If you cancel your booking at least seven (7) full calendar days (168 hours) prior to the departure date, you will receive a full 100% refund.
• Cancellations Within 7 Days: Any cancellation requested less than seven (7) calendar days prior to departure, or non-attendance on the day, is strictly NON-REFUNDABLE.
• Ticket Transfers Permitted: If you are unable to attend within the 7-day non-refundable window, you may transfer your spot to another individual, provided you inform Parra Locals of the replacement attendee’s full legal name, contact details, and signed liability waiver at least 24 hours before departure.

2. WEATHER & PARK SAFETY CLOSURES

• Camping trips proceed in varied weather conditions. Dislike of forecast rain or temperature does not entitle an attendee to a refund within the 7-day window.
• If an event is cancelled by Parra Locals due to an emergency, such as mandatory NSW National Parks (NPWS) park closures, flood warnings, bushfire alerts, or declared states of emergency:
  • Parra Locals will issue a refund minus any unrecoverable third-party permit/campsite fees retained by government authorities, OR provide a full credit toward the rescheduled trip.

3. STATUTORY RIGHTS

Nothing in this policy limits or excludes your statutory rights under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)).